Hipath 3000 Caller ID problem

[jnzy111]

Hello All!

We have a Hipath 3000 that I just cant seem to get caller id working properly..

I use Manager-E software and under System View --> Sys Parameters --> Display, I have 3 choices;
1. Calling ID only
2. Name (If available)
3. Name and Calling ID

When I set it to either 1 or 3, it seems the other side (external call) always gets "Blocked" or "Restricted"

Am I missing something?

Thanks..

---Mike

[jnzy111]

BTW -  I found the resolution to this.. The problem was originating from phones, users somehow got in there and changed a setting called "Supress Caller ID" turned it off and caller id working..