OpenPath

HiPath / HiCom => HiPath - 3000 / 5000 => Topic started by: jonhh on August 01, 2016, 12:32:21 pm

Title: All configuration lost!
Post by: jonhh on August 01, 2016, 12:32:21 pm

Hi,

Someone pressed the reset button in the call center and all the configurations lost! All the devices have german language, different time zones etc..

Fortunately, I had saved a configuration file. I try to connect to the call center via Hipath 3000 manager E, and I can't connect with it in order to upload the LASTLOAD.KDS file..

I used to get connected with:

Access: IP-HIPATH
IP Addresss 192.168.0.200

But now it says "Attempt to connect timed out"

Do you know what can I do??

Title: Re: All configuration lost!
Post by: Lucky on August 01, 2016, 05:11:22 pm

First initialize the system in your nationality and after configure the ip of th hipath

Title: Re: All configuration lost!
Post by: hugger1971 on August 30, 2016, 11:16:06 am

Quote from: jonhh on August 01, 2016, 12:32:21 pm

Hi,

Someone pressed the reset button in the call center and all the configurations lost! All the devices have german language, different time zones etc..

Fortunately, I had saved a configuration file. I try to connect to the call center via Hipath 3000 manager E, and I can't connect with it in order to upload the LASTLOAD.KDS file..

I used to get connected with:

Access: IP-HIPATH
IP Addresss 192.168.0.200

But now it says "Attempt to connect timed out"

Do you know what can I do??

first of all you must set the new IP address on the Hipath because it's in a new class (1.0.0.1 maybe).
ping the hipath to the new ip address, you must reach it if you want load the database.
then try to load the configuration.....probably you must set the same password you have in the database saved.

Title: Re: All configuration lost!
Post by: alexcr on August 26, 2017, 03:12:22 pm

Ciao, è passato un anno ma anch'io ho lo stesso problema; dopo aver resettato, nel vano tentativo di risolvere un altro problema, ho riconfigurato dal primo telefono di sistema i parametri,  ho impostato di nuovo la lingua italiana e l'indirizzo IP, il computer lo vede, carica la programmazione da PC a sistema, ma provando a ricaricare la KDS vecchia (che funzionava e che avevo salvato su PC) mi risponde: "Sistema di destinazione con inizializzazione nazionale errata" e non c'è verso di procedere.
[/size]Probabilmente dal telefono devo cambiare qualche altro parametro che non conosco.
[/size]Grazie
[/size]Alessio