VoIP: Do You See What I’m Saying?
Managing VoIP Quality of Experience on Your Network
Chapter 1
Introduction to VoIP Protocols
Basic VoIP hardware and terminology.
What are the key VoIP call setup protocols?
What are the key VoIP conversation protocols?
VoIP traffic and how it differs from traditional networked applications.
VoIP bandwidth considerations.
Chapter 2
VoIP Call Setup Performance
Key call setup metrics that you should be interested in.
Call setup protocol details that affect performance.
Network requirements for call setup.
Troubleshooting call setup problems.
Chapter 3
VoIP Call Quality Performance
Call quality standards and why they are important.
Key call quality metrics that you should be interested in.
What impairments affect call quality?
Where are quality problems likely to occur?
Chapter 4
The Road to Unified Communications
VoIP is a foundation for other communications technologies
What are the new Unified Communications applications?
How will Unified Communications affect network performance?
